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F&R Cartoon: France Telecom

France Telecom
France Telecom is the former state phone service. It's now private but as many people I've remained a customer. This morning I had to call their technical service because Mom's line was dead. They kept me on hold for almost a quarter of an hour to no avail, on my cell (paying call). I eventually called from the fixed phone at home and was immediately and kindly answered. Then I called the commercial service to ask if I could be refunded (following advice from the technical service). When harshly answered "No!" I allowed myself to shyly suggest I could have been put on hold because the cell call was on another operator, the guy called me a "paranoiac". And when I felt surprised to be treated this way by a customer service, it only went worse... The final word being, "We're no more a public service and customers should get used to it." 'Final' because I hang up, the guy going on ranting!

Comments

( 3 Mouthfuls — Munch On! )
bardsmaid
9th Jul, 2008 17:49 (UTC)
Geez! You should get Ratty to hunt down that nasty customer service guy and get some sort of appropriate Rat-type revenge for you. :-) I'm sure he could think of something appropriate.
bardsmaid
9th Jul, 2008 19:33 (UTC)
P.S. Absolutely love your icon, btw.
psifi872
10th Jul, 2008 23:48 (UTC)
Yeesh. You should call and speak to a supervisor about that jerk. Public service or not, you're a paying customer and deserve to be treated with respect.

I do love the image of Ratty in the chair with the phone at arms length! And his taped ear! ROFL
( 3 Mouthfuls — Munch On! )

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